*New, online return & exchange procedure & policy*

Returns

It is important for us to provide a worry-free shopping experience for our valued customers. We want you to be 100% satisfied with your purchase. Therefore we offer a 45 day return period (from date of purchase) on all garments. However, we ask that you please respect our return policy by not returning laundered, worn, or soiled merchandise.

We will process your return within 3 business days after receipt at our facility.  Refund will be for total value of returned merchandise, less $11.00, the flat rate cost of your return label.  You will be notified by email when your refund has been issued.  Please allow up to 48 hours after issuance for your refund to post online.

If you are returning items from multiple orders, you may send them together in one package, using a single return label.

We cannot accept returns of garments that are:
- Damaged
- Soiled
- Covered in pet hair
- Clearly worn beyond trying on
- Laundered
- Missing hang tags

CREATE A RETURN AND PRINT A PREPAID RETURN LABEL 
*Flat rate return label cost of $11.00 will be subtracted from your refund amount*
Note: You may also return items to us using your own shipping method (see address below).  For returns weighing less than 1 lbs, USPS First Class Mail is least expensive.

Exchanges

If you would like make an exchange for a different size or color please take the following steps:

  1. Before returning any items, on our website, check the individual product pages of the items you wish to exchange in order to verify that we offer the size or color that you want, as different product will have different size ranges and color options.
     
  2. On our website, place a new order for the size/color combination you wish to exchange for.
     
  3. Return your original items for a refund using our pre-paid return label.  Be sure to select "Exchange" as the reason for return.
     
  4. If you are returning items from multiple orders, you may send them together in one package, using a single return label.
CREATE AN EXCHANGE AND PRINT A PREPAID RETURN LABEL 
Custom Orders

For obvious reasons, custom orders are non-returnable unless garments are flawed and/or not made according to the measurements you provided. In such cases, we will gladly remake your order. Custom orders may not be canceled or refunded 24 hours after order placement.

International Orders and Alternate Shipping Method Returns

Unfortunately, we cannot provide return labels for international order.  Please mail your returns to the following address:

ISLAND IMPORTER RETURNS
41 BISBEE CT, UNIT A1
SANTA FE NM 87508